Privacy Policy

Last Updated: June 1, 2026

At Crenox Chemical Industries (“Crenox”, “we”, “our”, or “us”), we are committed to protecting the privacy and security of the personal and business information entrusted to us. This Privacy Policy explains how we collect, use, disclose, and safeguard information when you visit our website (crenoxchemical.com), communicate with us, or use our services.

1. Information We Collect

We may collect information that you voluntarily provide to us, including:

Identity Information

  • Name
  • Job title
  • Company name

Contact Information

  • Business email address
  • Telephone number
  • Business address

Inquiry and Transaction Information

  • Product inquiries
  • Quotation requests
  • Order details
  • Technical specifications and requirements

Technical Information

  • IP address
  • Browser type and version
  • Device information
  • Website usage data collected through cookies and similar technologies

2. How We Use Your Information

We may use your information to:

  • Respond to inquiries and provide quotations.
  • Process orders and manage customer relationships.
  • Coordinate logistics, shipping, and supply chain activities.
  • Provide product documentation, including SDS/MSDS and technical information.
  • Improve our website, products, and services.
  • Comply with applicable legal, regulatory, safety, and industry requirements.
  • Communicate important business updates and announcements.

3. Disclosure of Information

We do not sell, rent, or trade personal information.

We may disclose information to trusted third-party service providers who assist us in operating our business, including logistics providers, IT service providers, website hosting partners, and professional advisers. These parties are required to maintain the confidentiality and security of the information provided.

We may also disclose information where required by law, regulation, court order, or governmental authority.

4. Data Security

We maintain reasonable administrative, technical, and physical safeguards designed to protect personal and business information from unauthorized access, disclosure, alteration, misuse, or loss.

While we take appropriate measures to protect information, no method of electronic transmission or storage can be guaranteed to be completely secure.

5. Cookies and Website Analytics

Our website may use cookies and similar technologies to enhance user experience, analyze website traffic, and improve functionality.

You may choose to disable cookies through your browser settings; however, certain website features may not function properly.

6. Your Rights

Subject to applicable laws, including the Australian Privacy Principles (APPs) and, where applicable, the General Data Protection Regulation (GDPR), you may have the right to:

  • Access personal information we hold about you.
  • Request correction of inaccurate information.
  • Request deletion of information where legally permitted.
  • Withdraw consent for certain processing activities.

Requests may be submitted through our contact channels.

7. Governing Law

This Privacy Policy shall be governed by and construed in accordance with the laws of Victoria, Australia.

8. Contact Us

If you have any questions regarding this Privacy Policy or our privacy practices, please contact us through our website contact form or via our official company email: conatct@crenoxchemical.com.

Crenox Chemical Industries
Website: crenoxchemical.com